Client Assignment
Once a reseller has successfully completed the THiNK certification program, they become eligible to receive client implementation projects. Client assignments are coordinated by the THiNK Partnerships Team based on project requirements, reseller expertise, availability, geographic location (where applicable), and previous performance.
The objective of the client assignment process is to ensure that every project is matched with the most suitable implementation partner while maintaining high standards of quality and customer satisfaction.
Assignment Criteria
Projects are allocated based on several factors, including:
- Technical expertise and certifications
- Previous project performance
- Industry knowledge
- Availability and workload
- Language and regional requirements
- Client-specific needs
Assignment Process
The client assignment process consists of the following steps:
- Client submits project requirements.
- THiNK reviews project scope and technical complexity.
- Suitable resellers are identified.
- Project allocation is approved.
- Assigned reseller receives project documentation.
- Kick-off meeting is scheduled.
Deliverables
The reseller receives:
- Project Brief
- Scope of Work
- Functional Requirements
- Client Contact Information
- Timeline
- Success Metrics
- Technical Resources
Following project assignment, the reseller becomes the primary implementation partner responsible for delivering the agreed solution while working closely with the THiNK technical and quality assurance teams.